Warranty
WARRANTY COVERAGE: David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group warranty obligations are limited to the terms set forth below: David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group warrants this hardware product against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original purchase. If a defect exists, at its option David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is used, refurbished, new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group property. When a refund is given, your product becomes David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group property.
OBTAINING SERVICE: Contact a David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group. support representative to discuss the problem that you are experiencing. The representative will provide further information and instructions. If you will be returning the item to David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group, the representative will provide you with a Return Merchandise Authorization (RMA) number which you must place on outside of the package. To locate support reference materials accompanying please visit our web site at https://cybarcode.com/ . When you contact the David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group support representative, you will be asked to furnish your name, address, telephone number, and proof of the original purchase (receipt) containing a description of the product(s), purchase date, and the appropriate David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group serial number(s). Note: Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the system software, application software and data, and disable any security passwords. You will be responsible for reinstalling all such software, data and passwords. Data recovery is not included in the warranty service and David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group is not responsible for data that may be lost or damaged during transit or a repair.
EXCLUSIONS AND LIMITATIONS: This Limited Warranty applies only to hardware products purchased directly from David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group and it's subsidiaries. The Limited Warranty does not apply to any non-David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group products or any software, even if packaged or sold with David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group products. Software/Firmware distributed by David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group. is not covered under this Limited Warranty. Refer to the David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group. Software/Firmware License Agreement for more information. David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group. is not liable for any damage to or loss of any programs, data, or other information stored on any media, or any non-David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group. product or part not covered by this warranty. Recovery and reinstallation of system and application software and user data are not covered under this Limited Warranty. This warranty does not apply: (a) to damage caused by accident, abuse, misuse, misapplication, or non-David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group. products; (b) to damage caused by service (including upgrades and expansions) performed by anyone who is not an David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group. Authorized Service Provider; (c) to a product or a part that has been modified without the written permission of David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group; or (d) if any David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group. serial number has been removed or defaced.
THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. No David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state or province.
David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY USE OF ANY INFORMATION PROVIDED IN THIS WEB SITE OR PROVIDED BY David E. Spence, Inc., DBA Cybarcode, DBA PLC Products Group BY OTHER MEANS WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. For your convenience, we have posted information that we have been able to locate regarding each item on each items main product page. Included is information on how to contact the manufacturer. Please contact the manufacturer directly for answers to your technical questions or for additional information or specifications.
